Privacy Policy

1. INFORMATION WE COLLECT

We may collect the following types of personal information from you: 

Name;
Mailing or street and personal address;
Email address;
Telephone number and other contact details;
Date of birth or age;
Payment and financial details (e.g., credit or debit card information);
Device ID, type, and geolocation information;
Computer and connection information, page view statistics, traffic data, ad data, IP address, and web log details;
Information about products and services you have purchased, enquired about, or used, including relevant transaction history;
Any personal data you provide through our website, mobile app, online platform, or other connected services;
Information provided via surveys, contests, or promotional campaigns;
Employmentrelated information (for applicants) such as name, contact details, employment history, and records required for eligibility checks.

We may also collect additional personal information to facilitate transactions or communications, as required to provide our services.

2. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information either directly from you or from authorized third parties. This may occur when you:
Register for an account or use our website, app, or trading platform;
Communicate with us through chats, emails, or other forms of correspondence;
Participate in surveys, contests, or other promotional activities;
Use social media platforms or thirdparty websites to interact with our services;
Apply for employment or a contractual position with us, in which case we may also gather information from past employers or consultants.

We ensure that all information is collected lawfully and transparently, with your knowledge and consent, where required.

3. PURPOSES FOR COLLECTING AND USING PERSONAL INFORMATION

We collect, store, and use your personal information to:
Provide access to our trading platform, services, and products;
Maintain, optimize, and improve our website, app, and services to enhance user experience;
Send you servicerelated updates, technical notices, and administrative communications;
Respond to your inquiries and provide customer support;
Process payments, including handling refunds, if applicable;
Send you promotional materials, offers, and marketing content that may interest you;
Conduct analytics, market research, and performance tracking to optimize our services;
Manage rewards programs, surveys, contests, or promotional events;
Comply with legal obligations, handle disputes, and enforce our agreements;
Assess job applications and make employment decisions, where applicable.

We may also aggregate your data with other information to generate anonymized insights that help us personalize your experience and improve service offerings.

4. DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with:
Employees and affiliated companies for operational purposes;
Thirdparty service providers involved in website operation, payment processing, or technical support;
Advisors, agents, or business partners assisting with our services;
Payment operators and financial institutions managing transactions;
Event sponsors or promotional partners conducting activities on our behalf;
Government agencies, law enforcement, or regulatory authorities, as required by law;
Prospective buyers or investors, in the event of a sale or transfer of business assets.

5. MARKETING COMMUNICATIONS

We or our business partners may send you marketing materials via email, SMS, or other channels. These communications will align with applicable laws, and you may optout at any time by following the unsubscribe link provided in our messages or by contacting us directly.

6. OVERSEAS DISCLOSURE

Your personal information may be disclosed to trusted third parties or service providers located outside your home jurisdiction. While we take reasonable steps to ensure these entities handle your data securely, you acknowledge that we are not required to ensure compliance with foreign privacy laws.

7. COOKIES AND WEBSITE TRACKING TECHNOLOGY

We use cookies and similar technologies to:
Monitor your use of our website and platform;
Store preferences and personalize your experience;
Collect statistical data about website traffic and user behavior.

You may disable cookies through your browser settings. However, disabling cookies may impact your ability to use certain features on our website or app.

8. DATA SECURITY

We implement a range of administrative, physical, and technical measures to safeguard your personal information from unauthorized access, loss, misuse, or alteration. Despite these efforts, we cannot guarantee absolute security, and you acknowledge the potential risks associated with online data transmissions.

9. THIRDPARTY LINKS

Our website may contain links to thirdparty websites. We do not control or assume responsibility for the privacy practices or content of external sites. We encourage you to review the privacy policies of any thirdparty websites you visit.

10. ACCESSING AND CORRECTING YOUR INFORMATION

You may request access to the personal information we hold about you by contacting us via the details provided in the “Contact Us” section below. We may ask for verification to protect your data and may refuse access in certain legal situations, but we will provide an explanation if this occurs.

If you believe any personal information we hold is incorrect, please notify us, and we will take steps to correct it.

11. HANDLING PRIVACY COMPLAINTS

If you have concerns about how we have handled your personal information, please contact us using the details below. Include your name, email address, and a brief description of your complaint. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, we will provide further information on how you can escalate your complaint.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on our website with the updated policy date. Continued use of our services constitutes acceptance of these changes.

13. CONTACT US

If you have any questions about this Privacy Policy or wish to make a request or complaint, please contact us at:

OneStopProp LLC
Email: [email protected]